Public PC Login For Users From Another Campus
If a student comes to us from another campus and needs to log into our public PCs for the first time...they have to register despite the fact that they have already done so at their own campus.
But the registration process is different for those with a UTORid on their card.
1. If the UTORid is on the users card, they must go to Robarts Information Commons Help Desk.
There they are issued a secret activation key to complete the process. It cannot be issued here, nor can they use any such key given to them at another campus.
2. If the UTORid is NOT on the users card, they can register here from our locked Public PCs.
Direct them to the button in the lower right corner of the public PC login form that states"UTORid Activation and help...".
Messages and news about public equipment at Gerstein Science Information Centre.
Tuesday, June 27, 2006
Thursday, June 22, 2006
UTORdial Connection Issue Due to Microsoft Update KB911280
Library students, staff, or faculty who attempt to connect to the Internet from home using UTORdial may experience problems if they are using Windows 2000 or Windows XP and have installed the update patch numbered KB911280.
The solution is to uninstall the patch.
Refer users to the Information Commons help desk. Best thing would be for them to phone 978-HELP from home...but it is probably as simple as uninstalling any program. The update should be visible from the 'Add/Remove Programs' function.
More information is here: http://support.microsoft.com/kb/911280
Library students, staff, or faculty who attempt to connect to the Internet from home using UTORdial may experience problems if they are using Windows 2000 or Windows XP and have installed the update patch numbered KB911280.
The solution is to uninstall the patch.
Refer users to the Information Commons help desk. Best thing would be for them to phone 978-HELP from home...but it is probably as simple as uninstalling any program. The update should be visible from the 'Add/Remove Programs' function.
More information is here: http://support.microsoft.com/kb/911280
Friday, April 07, 2006
Public Photocopiers - Double-sided copying.
It is possible to do this but it is awkward and more likely to produce a jam.
Putting a piece of paper through a copier twice is more likely to cause a jam when the paper has just come out. I think this is because of the tremendous amount of heat used to bond the ink to the paper and the resulting curl on the paper. So if the page is not nice and flat like a fresh piece...it doesn't go through the copier as well.
To do double-sided, there is a feeder tray on the right side of the machine. It is folded up, so must first be pulled out and down to open it.
The risk here is, the user has no way on knowing 'how' they must place the sheet in the feeder so the copies will come out on the correct side or position on the paper. So tell them they can do it if they don't mind wasting a few copies on 'experimenting' with how to position the paper.
It is possible to do this but it is awkward and more likely to produce a jam.
Putting a piece of paper through a copier twice is more likely to cause a jam when the paper has just come out. I think this is because of the tremendous amount of heat used to bond the ink to the paper and the resulting curl on the paper. So if the page is not nice and flat like a fresh piece...it doesn't go through the copier as well.
To do double-sided, there is a feeder tray on the right side of the machine. It is folded up, so must first be pulled out and down to open it.
The risk here is, the user has no way on knowing 'how' they must place the sheet in the feeder so the copies will come out on the correct side or position on the paper. So tell them they can do it if they don't mind wasting a few copies on 'experimenting' with how to position the paper.
Monday, October 17, 2005
New 'Office' PC by the Information Desk Area
In order to better accommodate users in wheelchairs, we have purchased another license for Microsoft Office.
The 'sitdown' public PC (019) closest to the Information desk 'public print station' is now the same as all the Wallace Room PCs.
A sign has been posted over it to explain it has the office suite of applications on it, and that those in wheelchairs have priority use of it.
In order to better accommodate users in wheelchairs, we have purchased another license for Microsoft Office.
The 'sitdown' public PC (019) closest to the Information desk 'public print station' is now the same as all the Wallace Room PCs.
A sign has been posted over it to explain it has the office suite of applications on it, and that those in wheelchairs have priority use of it.
Wednesday, September 21, 2005
Log Out From The Wireless Network
It is unecessary to log out from the UTORcwn wireless network.
This is done automatically by the network after 30 minutes of inactivity by the user.
But, if a user does want to manually log out, they just go to this web page on their laptop and it is done as soon as the web page opens: logout.wireless.utoronto.ca
It is unecessary to log out from the UTORcwn wireless network.
This is done automatically by the network after 30 minutes of inactivity by the user.
But, if a user does want to manually log out, they just go to this web page on their laptop and it is done as soon as the web page opens: logout.wireless.utoronto.ca
Multipage Printing Issue
Some Gerstein PCs are unable to print PowerPoint documents using the multipage feature.
It only happens on non-Office public PCs using PowerPoint "Viewer".
Multipage printing is working in all other situations on non-Office and Office PCs.
The only way to tell that it won't print using multipage is when one selects the job to print at the print station. So users are accidentally printing it out and being charged more than they expected.
Please fill out one of our 'vouchers' for them as reimbursement if they complain.
The alternative is to get the user on one of the 'Office' PCs and have them save the PowerPoint document to its hard disk drive, then open it with PowerPoint.
From there, the multipage option will work.
Some Gerstein PCs are unable to print PowerPoint documents using the multipage feature.
It only happens on non-Office public PCs using PowerPoint "Viewer".
Multipage printing is working in all other situations on non-Office and Office PCs.
The only way to tell that it won't print using multipage is when one selects the job to print at the print station. So users are accidentally printing it out and being charged more than they expected.
Please fill out one of our 'vouchers' for them as reimbursement if they complain.
The alternative is to get the user on one of the 'Office' PCs and have them save the PowerPoint document to its hard disk drive, then open it with PowerPoint.
From there, the multipage option will work.
Wednesday, April 06, 2005
Photocopy Service
Sent to all Gerstein staff, 05 April 2005:
This is to notify you of a change in service, which is now complete.
Sent to all Gerstein staff, 05 April 2005:
This is to notify you of a change in service, which is now complete.
1. The staff assisted colour copying service is now replaced by a self-serve colour printer, located opposite the Information Desk in the public area. This means 2 things:
a) Users can print in colour from the network, and pay using their T-card or copycard, as they do for black & white printing. Prices are $1.00 per page for colour, 20 cents per page for premium black and white.
b) There is no more colour photocopying at Gerstein. Those requiring a colour photocopy will need to sign the material out, subject to our normal rules. Please note, Robarts no longer provides a colour copy service, so users will most likely need to take the material off campus.
The colour copier will be removed from the Booth shortly.
2. There is no longer a staff assisted photocopy service on the weekends. Users requiring staff assisted copying can fill out a request form, and leave the form and the material to be copied with staff at the Information Desk. Information Desk staff can then take the material to the low ‘Photocopy Desk’ inside Resource Sharing, for processing on Monday.
Photocopy request forms for use by the public are pink, and are available in the drop-off box at the Photocopy Desk, Monday to Friday, and at the Information Desk in the rolling file under ‘photocopy forms’. Turnaround time for staff assisted copying is normally within 4 hours (Monday to Friday).
Please contact me if you have any questions. Helen Michael, Coordinator, Resource Sharing
posted by SL 06Apr2005
Tuesday, April 05, 2005
Mac laptops not showing the login page for UTORcwn.
I've been told by IC staff that it is not possible for Mac computer users to see the login web page if they try to access the web using Internet Explorer. (this is called authenticating)
What they have to use is a Mac Internet browser called Safari.
Using Safari they will see the login screen and can connect. After that, they could use any Internet browser they want without a problem.
I've been told by IC staff that it is not possible for Mac computer users to see the login web page if they try to access the web using Internet Explorer. (this is called authenticating)
What they have to use is a Mac Internet browser called Safari.
Using Safari they will see the login screen and can connect. After that, they could use any Internet browser they want without a problem.
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