Holidays and public equipment support
This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 22- Jan 6)
Please note the Information Commons will be providing some basic support coverage for emergent problems regarding the public PCs and printers.
1) For problems with public PCs and public printers:
a) Problems can be reported via e-mail at icicle.support@utoronto.ca (with a cc to Jeff so he can track problems as well). Include in the email: time, date, machine #, problem details
b) Requests can also be made via phone to the Info Commons staff at 416-978-0429.
c) If applicable put a pink out-of-order sign on PC (signs kept in lower reference drawer)
2) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 22- Jan 6)
Please note the Information Commons will be providing some basic support coverage for emergent problems regarding the public PCs and printers.
1) For problems with public PCs and public printers:
a) Problems can be reported via e-mail at icicle.support@utoronto.ca (with a cc to Jeff so he can track problems as well). Include in the email: time, date, machine #, problem details
b) Requests can also be made via phone to the Info Commons staff at 416-978-0429.
c) If applicable put a pink out-of-order sign on PC (signs kept in lower reference drawer)
2) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
- call ITS at 8-5555
4) Patrons with problems with their laptops or other devices
- advise them to follow the handouts on the Info Desk
- cables (From the Loans Services Desk) can be loaned to patrons who have wireless problems (take ID from patron)
- if handouts and cables do not help with the problem, patron can be advised call the IC Help Desk (978-HELP)**** The Info Commons Help Desk is phone-in only during the holiday period. No walk-in or email service. See: ******
