Laptop User Blocked Because of Virus.

If one of our laptop network users has a virus on their laptop, the network will see it and prevent them from connecting to the network.
The alert they see states they have a virus, and cannot connect.

What they need to do is go to the Information Commons Help Desk and staff there will help them remove it.
Even if they fix the virus themselves, the user will still have to go to the Help Desk to be removed from the 'blocked' list.

Confirmation of a user having a virus is at this web page:
http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm
(click on the 'wireless' link for Gerstein laptop user problems)

The alert they see also shows their MAC address. They can take that MAC address and go to the above link which lists all blocked users in order of those addresses. Most show the virus that was seen by the network, which may help the user in removing the virus.