UTORdial Discontinued

The University plans to shut down the UTORdial service in September and CNS will be sending a message to all "active" customers, in the next few weeks to advise them of this plan. We think it would be advisable to caution all purchasers of tokens that this is the end-date of use of this service so they do not purchase more than they can use by that time. As you know, there are no refunds on unused tokens, including when the service ends permanently.

May 21, 2009
Renata

This is regarding changes to UofT's dialup service, CD sales of related software and information handouts.

UTL is no longer selling any CDs.
All have been removed from the Loan Services desk at Gerstein.
The dialup service still exists, but all related software that was on the CDs must now be obtained by users from the Internet.

We retain documentation on the following:

-Setting up Email and Dialin Internet Accounts
Out of date regarding dialin...see:
http://www.utoronto.ca/ic/utordist/general/utordial.html
...and for software see:
http://www.utoronto.ca/ic/utordist/pc/
http://www.utoronto.ca/ic/utordist/mac/
-Symantec Antivirus Installation
-Mac OS 8 - 9
-Windows 2000
-Windows XP

All other documentation has been removed.
The Information Commons no longer supports Windows 95, 98, or ME.
First time users cannot purchase tokens until they've registered for the UTORdial service.

UTORdial Connection Issue Due to Microsoft Update KB911280

Library students, staff, or faculty who attempt to connect to the Internet from home using UTORdial may experience problems if they are using Windows 2000 or Windows XP and have installed the update patch numbered KB911280.

The solution is to uninstall the patch.
Refer users to the Information Commons help desk. Best thing would be for them to phone 978-HELP from home...but it is probably as simple as uninstalling any program. The update should be visible from the 'Add/Remove Programs' function.

More information is here: http://support.microsoft.com/kb/911280