E-book Issues from Knovel and MyiLibrary

If someone is trying to access an ebook from the Knovel distributor from our public pcs, they should use Firefox instead of IE. If one uses IE, the pdfs they click on open a blank window prompting the user to "Download File" first. This has confused some users and they think the ebooks are inaccessible.

The problem does not occur on our staff pcs.

A slightly different issue with MyiLibrary ebooks is also causing some problems.
The increased usage of ebooks has triggered alarms at publishers and they have mistakenly tagged some ebooks as inaccessible.
Users may see a popup that says "Warning! The selected title is temporarily locked":










I've only seen one incident of this with the title "Neuroendocrinology: An Integrated Approach" and have heard of no resolution, but that Ingram/Coutts who own MyiLibrary are working on a solution.

Problem with OSAP forms not opening for public computers.

If users complain of not being able to open an OSAP document on the web, please tell them to use Firefox instead of IE.

When they use Firefox they will still need to be observant of a light yellow horizontal bar at the top of the page that appears when trying to access OSAP documents.
Clicking the button on the right hand side of the bar will permit them to choose "allow popup".
Once they do that they should see the small login prompt form the OSAP page. If not, minimize Firefox, because the popup may be behind the Firefox window.