Doing so makes the button go green, and immediatly stops all printing.
To start the printer again, press the "Suspend/Resume" button once. The green light should go out and printing will continue.
Showing posts with label public printer. Show all posts
Showing posts with label public printer. Show all posts
Monday, December 03, 2012
Public Printers - the Suspend/Resume button
The "Suspend/Resume" button is on the lower left of the printers display panel and sometimes people accidentally hit it.
Doing so makes the button go green, and immediatly stops all printing.
To start the printer again, press the "Suspend/Resume" button once. The green light should go out and printing will continue.
Doing so makes the button go green, and immediatly stops all printing.
To start the printer again, press the "Suspend/Resume" button once. The green light should go out and printing will continue.
Public Printers - display says "energy saver mode"
If the public printers say "energy saver mode" it is okay to print.
On one occasion someone thought the printer was not working when like this. Just tell users to print as they normally would, the printer will "wake up" automatically.
If you want to manually "wake up" the printer, just press one of the keys on the panel.
Doing this is useful if you want to see the regular display. Because it shows how much toner and paper is left.
On one occasion someone thought the printer was not working when like this. Just tell users to print as they normally would, the printer will "wake up" automatically.
Doing this is useful if you want to see the regular display. Because it shows how much toner and paper is left.
Thursday, March 24, 2011
TCards getting stuck in readers
Occasionally those of us at the service desks experience issues with students' tcards getting stuck in the card reader boxes.
Jeff has spoken with Mark L. and this problem is occurring due to a combination of two issues:
1. some user cards are slightly problematic
2. some card readers are slightly problematic. Put those two together and you have some cards getting stuck in some units.
The user card still works in most units...most of the time. The card reader still works for most cards...most of the time. Replacing the unit will not solve the problem as it will still 'grab' a small number of user cards that have minor defects.
TIPS for dealing with this problem
-If a patron's card gets stuck in a machine, unplug the machine, remove the card, plug the reader back in and REINSERT the card. This will allow the balance to be written so that the card doesn't get 'flagged.'
-If you unplug the card reader at the printer in the Wallace Room, make sure that when you plug it back in you don't use the outlet marked with an X, as this outlet is not working.
-Advise the user to try another printer if their card has gotten stuck repeatedly
-If there are a large number of cards getting stuck in one machine in a short period of time, let Jeff know. He regularly cleans the units, so he will know if it needs cleaning, or if it is in fact a problem with the reader itself.
-You can always try the 'shirt-tail' solution for a card that gets stuck or is unable to be read. Gently rub the metal 'chip' with a cotton shirt tail or white eraser. This sometimes helps.
Allison Bell
March 8, 2010
Occasionally those of us at the service desks experience issues with students' tcards getting stuck in the card reader boxes.
Jeff has spoken with Mark L. and this problem is occurring due to a combination of two issues:
1. some user cards are slightly problematic
2. some card readers are slightly problematic. Put those two together and you have some cards getting stuck in some units.
The user card still works in most units...most of the time. The card reader still works for most cards...most of the time. Replacing the unit will not solve the problem as it will still 'grab' a small number of user cards that have minor defects.
TIPS for dealing with this problem
-If a patron's card gets stuck in a machine, unplug the machine, remove the card, plug the reader back in and REINSERT the card. This will allow the balance to be written so that the card doesn't get 'flagged.'
-If you unplug the card reader at the printer in the Wallace Room, make sure that when you plug it back in you don't use the outlet marked with an X, as this outlet is not working.
-Advise the user to try another printer if their card has gotten stuck repeatedly
-If there are a large number of cards getting stuck in one machine in a short period of time, let Jeff know. He regularly cleans the units, so he will know if it needs cleaning, or if it is in fact a problem with the reader itself.
-You can always try the 'shirt-tail' solution for a card that gets stuck or is unable to be read. Gently rub the metal 'chip' with a cotton shirt tail or white eraser. This sometimes helps.
Allison Bell
March 8, 2010
Friday, November 26, 2010
Gerstein & Information Commons Support Changes
All staff,
The Information Commons (IC) Support for public workstations & printers and instruction labs is being consolidated in Robarts under the direction of Mark Leighton as of next Monday, March 15th.
Contact with IC regarding public equipment will be handled very similarly to current practice. That is, with the assistance of all staff, Jeff will continue to be informed about any problems with public equipment. Jeff will also continue as Gerstein's contact with the IC support team, reporting equipment problems via their new OneStop service (416-978-0429 or email icicle.support@utoronto.ca ).
If there are minor equipment problems and Jeff is unavailable, please email or voicemail Jeff.
If there are major equipment problems and Jeff is unavailable, please call the IC support team at 416-978-0429 and then email/voicemail Jeff about the issue.
Sandra
March 10, 2010
All staff,
The Information Commons (IC) Support for public workstations & printers and instruction labs is being consolidated in Robarts under the direction of Mark Leighton as of next Monday, March 15th.
Contact with IC regarding public equipment will be handled very similarly to current practice. That is, with the assistance of all staff, Jeff will continue to be informed about any problems with public equipment. Jeff will also continue as Gerstein's contact with the IC support team, reporting equipment problems via their new OneStop service (416-978-0429 or email icicle.support@utoronto.ca ).
If there are minor equipment problems and Jeff is unavailable, please email or voicemail Jeff.
If there are major equipment problems and Jeff is unavailable, please call the IC support team at 416-978-0429 and then email/voicemail Jeff about the issue.
Sandra
March 10, 2010
Friday, October 02, 2009
Our annual public computer and printer upgrades are almost complete.
There remains a few computers in the Morrison Pavilion out of order, but all others have been upgraded and are working fine.
Both print stations are working for all computers.
UPDATE OCT 9
Double-sided copying is now the default.
Slow logins are still causing a few questions every day. Ask users to be patient. It has taken as long as 3 minutes for a computer to login. Most are inbetween 30 seconds and 2 minutes.
Print jobs not arriving at our print stations is being caused by experienced users who don't expect to see the new print confirmation window. There are now two. The first one is the one eveyrone knows...where you enter your name. The second one is new and shows the cost, page count, and warns it will be double-sided.
Ask users to resend the print job, but to wait 10 seconds for the second confirmation window to open.
There remains a few computers in the Morrison Pavilion out of order, but all others have been upgraded and are working fine.
Both print stations are working for all computers.
UPDATE OCT 9
Double-sided copying is now the default.
Slow logins are still causing a few questions every day. Ask users to be patient. It has taken as long as 3 minutes for a computer to login. Most are inbetween 30 seconds and 2 minutes.
Print jobs not arriving at our print stations is being caused by experienced users who don't expect to see the new print confirmation window. There are now two. The first one is the one eveyrone knows...where you enter your name. The second one is new and shows the cost, page count, and warns it will be double-sided.
Ask users to resend the print job, but to wait 10 seconds for the second confirmation window to open.
Friday, March 09, 2007
How to Manage Slow Print Jobs at Public Printers
For those working nights and weekends...or when Jeff is unavailable:
1. Call Jeff as he may be in late or on the same shift.
2. If i'm not here, ask the person how long they have been waiting.
3. Wait and watch to see how long it takes for one page to come out. (typically 30-60 seconds)
4. Ask the user how many pages were sent for that 'one' job. (typically 5-10, but if it is 20 or more it will take too long and you should stop everyone else from paying for print jobs and go to step "6")
Sometimes they've sent more than one job. It is safe to assume that the one coming out now is the only 'slow' one.
5. Now you can estimate how long it will take using what you learned from step "3" and "4".
If your estimate is under 10 minutes, let everyone that's lining up know. Reassure everyone that it will complete, but they have to wait.
If your estimate is over 10 minutes, stop all other users from printing by placing an out of order sign on the card reader. (this is temporary...do not do it for the whole shift or weekend)
6. Your solution for jobs taking more than 10 minutes (or any person who cannot wait) is to print the job for them from a staff computer. (this is done to hurry the process up and to so they don't lose what they already paid for)
- If you are doing this for the person who has the slow print job...then you want to first delete the slow print job from the printer so others can use it. Most of the time you can do this by turning the printer off...then on. If it doesn't work, call Eugene. On weekends or evenings you can call Mark Leighton if both printers are out of order.
WARNING: if you are successful in deleting the slow print job...you have also deleted any other print jobs that were paid for at that print station. You are responsible for reimbursing them all for the loss.
Reprinting the slow print job at a staff PC may have the same problem. With PDFs you can avoid this by going "Print/Advanced/Print as Image".
- If you are doing this for people who have paid for jobs stuck behind another users slow print job...then you just need to print it for them again at a staff PC. You may want to sit them down and have them bring up the job themselves so you can help others at your desk station in the meantime. You must send the print job for them when they are ready because you have to select the proper printer from the list. (remember...Loan desk stations now have connections to staff printers)
7. If you cannot delete the job, cannot locate Eugene...then the station must be put out of order and all users will need to be reimbursed for lost money using the grey form we've used for years. (the infodesk cabinet has a supply)
If it is just one printer that's not working, leave a message for myself and/or Eugene, put the station out of order and refer students to the other printing station. You will need to reimburse users for any print jobs paid for. Fill out the grey form or redo their jobs at your desk.
If it is both printers that are not working and it's the weekend, leave a message and number for Mark Leighton to call you back. Put the station out of order and refer users to Robarts. You will need to reimburse users for any print jobs paid for. Fill out the grey form or redo their jobs at your desk.
For those working nights and weekends...or when Jeff is unavailable:
1. Call Jeff as he may be in late or on the same shift.
2. If i'm not here, ask the person how long they have been waiting.
3. Wait and watch to see how long it takes for one page to come out. (typically 30-60 seconds)
4. Ask the user how many pages were sent for that 'one' job. (typically 5-10, but if it is 20 or more it will take too long and you should stop everyone else from paying for print jobs and go to step "6")
Sometimes they've sent more than one job. It is safe to assume that the one coming out now is the only 'slow' one.
5. Now you can estimate how long it will take using what you learned from step "3" and "4".
If your estimate is under 10 minutes, let everyone that's lining up know. Reassure everyone that it will complete, but they have to wait.
If your estimate is over 10 minutes, stop all other users from printing by placing an out of order sign on the card reader. (this is temporary...do not do it for the whole shift or weekend)
6. Your solution for jobs taking more than 10 minutes (or any person who cannot wait) is to print the job for them from a staff computer. (this is done to hurry the process up and to so they don't lose what they already paid for)
- If you are doing this for the person who has the slow print job...then you want to first delete the slow print job from the printer so others can use it. Most of the time you can do this by turning the printer off...then on. If it doesn't work, call Eugene. On weekends or evenings you can call Mark Leighton if both printers are out of order.
WARNING: if you are successful in deleting the slow print job...you have also deleted any other print jobs that were paid for at that print station. You are responsible for reimbursing them all for the loss.
Reprinting the slow print job at a staff PC may have the same problem. With PDFs you can avoid this by going "Print/Advanced/Print as Image".
- If you are doing this for people who have paid for jobs stuck behind another users slow print job...then you just need to print it for them again at a staff PC. You may want to sit them down and have them bring up the job themselves so you can help others at your desk station in the meantime. You must send the print job for them when they are ready because you have to select the proper printer from the list. (remember...Loan desk stations now have connections to staff printers)
7. If you cannot delete the job, cannot locate Eugene...then the station must be put out of order and all users will need to be reimbursed for lost money using the grey form we've used for years. (the infodesk cabinet has a supply)
If it is just one printer that's not working, leave a message for myself and/or Eugene, put the station out of order and refer students to the other printing station. You will need to reimburse users for any print jobs paid for. Fill out the grey form or redo their jobs at your desk.
If it is both printers that are not working and it's the weekend, leave a message and number for Mark Leighton to call you back. Put the station out of order and refer users to Robarts. You will need to reimburse users for any print jobs paid for. Fill out the grey form or redo their jobs at your desk.
Thursday, December 21, 2006
PDFs print out with a full or partial blank page.
When a user experiences this problem from our public PCs, print it out at the Information desk using this method and it should work:
1. Click the Acrobat Reader print icon as you would normally.
2. When the window opens look in the lower left corner and click on the "Advanced" button.
3. Another window opens and you check the option "Print as image" then "OK".
4. Complete the print job as you would normally.
The print job comes out a little slower when doing this.
Please report these 'problem documents' to me. Preferably email them to me if you can.
When a user experiences this problem from our public PCs, print it out at the Information desk using this method and it should work:
1. Click the Acrobat Reader print icon as you would normally.
2. When the window opens look in the lower left corner and click on the "Advanced" button.
3. Another window opens and you check the option "Print as image" then "OK".
4. Complete the print job as you would normally.
The print job comes out a little slower when doing this.
Please report these 'problem documents' to me. Preferably email them to me if you can.
Monday, October 17, 2005
Monday, March 14, 2005
Colour printer compensation
In case the scenario should arise of a patron not getting a printout from the colour printer, here are the steps to follow:
In case the scenario should arise of a patron not getting a printout from the colour printer, here are the steps to follow:
- Try and get the patron to resend the print job. If the patron has already lost money off his/her card, then use the staff card to pay for the printout
- If turning colour printer off and then on again via its power switch (orange switch on front panel) does not make job come out, then call Jeff or Eugene or Heather
- If colour printer still not working and patron lost value off Tcard/photocopy card, then follow usual procedures by giving patron a "Gerstein Public Printer Voucher for Missing/Defective Print Jobs" for the amount the patron lost. This voucher can be used for the regular black&white printers and any future colour jobs at Gerstein only.
- If patron needs/requires a colour printout and Gerstein colour printer out-of-order, then patron will have to go to Information Commons (1st floor of Robarts) and use colour printer there since there is no other colour printer at Gerstein (please note the voucher can only be redeemed at Gerstein - it cannot be used at the Info Commons).
Monday, March 07, 2005
Public Printer Update
1) COLOUR PRINTER
A new colour printer for the public was installed last week
Location of colour printer
2) MULTIPAGE PRINTING
Thanks to Mark Leighton and Eugene Kostyukov for all their work installing the colour printer and implementing the multipage printing feature.
1) COLOUR PRINTER
A new colour printer for the public was installed last week
Location of colour printer
- it is beside the black&white public printer near the Info Desk
- all public PCs (in Wallace Room, Morrison Pavilion, STL, near Info Desk and in Reference Room) can send jobs to the colour printer
- when patrons send print jobs, they have two options for printers: 1. the default is the black & white printers 2. the second option says "Gerstein colour printer"
- once patron selects the colour printer option, the print manager box has has a field where the prices per page are displayed- patron can click on "Paper/Quality" tab to then select if they want colour or black & white output
- patron proceeds as usual to execute printjob and pay for it with their Tcard/photocopy card- please note the printing station and Tcard reader near the Info Desk handles printjobs for both the black& white printer and the colour printer
- please note that patrons must use the printing station and Tcard reader by the Info Desk printer to print to the colour printer (not the one in the Wallace Room)
Costs of colour printing
- patrons pay for their printouts via their Tcards just like a regular printjob
- colour printer can print colour jobs and black & white jobs
- patrons may choose to send black&white jobs to the colour printer in order to have printouts on better quality pape
- colour printer has better quality paper in it than regular black& white printers
- colour printer has three paper sizes: letter, legal, and tabloid (tabloid is 11 x 17)
- prices for colour printouts: $1.00/page for letter and legal; $2.00/page for tabloid
- prices for black & white printouts: $0.20/page for letter and legal; $0.40/page for tabloid (better quality paper is reason why these printouts are 5 cents higher than printouts from regular black & white public printers; please note the black & white printers do not have tabloid paper in them)
- colour printer is not responding correctly to network traffic after a period of inactivity; once it goes into sleep mode it does not come out of sleep mode even if a printjob is sent to it
- current workaround is to turn the colour printer off and then on again to make the printjob come out (power switch is red switch on front panel of colour printer)
- if patrons report a problem, please call Jeff or myself or Eugene
2) MULTIPAGE PRINTING
- all public PCS can now print multipage printjobs (that is more than one online page to one physical sheet of paper)
- this has been long requested by students - saves both money and paper
- it now works for Word, PDFs, and Mozilla & IE and is costed correctly
- works for both the black& white and colour printers
- students know how to select multipage printing
Thanks to Mark Leighton and Eugene Kostyukov for all their work installing the colour printer and implementing the multipage printing feature.
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