Problems Opening Attachments

User complains of attachments not opening.
Advise the user to try again in Firefox.

There is a known issue with IE and opening attachments from Hotmail and UofT's webmail. Typically this problem will not occur with Yahoo mail or Gmail in IE.

Some users can't open the login page for hotmail.

This is not a problem with our network or equipment.
It is a problem at Microsoft.

The solution I have hasn't been tested thoroughly but may help you with a user in my absence.
Tell them to try "login.live.com" or "hotmail.com"...and to avoid "http://www.hotmail.com/".

Again...the only thing i'm certain of...is that it is not the fault of our network.


Don't confuse this with the year-old problem we've been having with attachments in hotmail.
The solution for that is to get the user to access hotmail using Firefox instead of IE.