Changes to copiers and change machine

The following is a message regarding changes in May 2013.
No more change machines in the main library system.
Gerstein had its 7 copiers reduced to 4.
Our Loan Desk no longer provides change for any reason.

JH

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We now have a total of 4 photocopiers in Gerstein.  Three are located on the corridor outside Resource Sharing and one is in Short Term Loan.  The copiers on 2 below and level 3 of the journal stacks have been removed.

Two can be used for scanning, one is in Short Term Loan and the other is the first in line in the corridor outside Resource Sharing.

One copier is coin operated.  It is in the middle of the group of three.

Please remember that we do not provide change for copying purposes.

Renata
June 5, 2013

USB issue will not be fixed, new info on rebooting scanner/copier

After a lot of correspondence over the past 8 months, Ricoh has replied that it will not fix this issue due to the machine being out of manufacture. I assume this means parts would have to be remade, and they are busy putting their efforts in to parts for new models, not older ones they no longer manufacture.

Our lease on these goes until 2016 or 2017.

Follow these steps to help with USB flash drives not being recognized: 

Always remove the users TCard and/or USB flash drive from the machine before proceeding.

STEP 1
-if a users device is not recognized then do a soft reboot (hold down "*" and "#" until the display turns off, let go and wait for it to start up on its own)

STEP 2
-if Step 1 fails then do a hard reboot (press the green power light on the top of the machine, the light should go out...then locate the orange power switch on the front panel of the machine and switch it to "sleep". Turn it on after a few seconds)

STEP 3
-if Step 2 fails then loan the user our USB

Any time our USB fails, follow Step 1, and if necessary Step 2 as well. It should work.
If it doesn't then put an out of order sign on the "scan" card unit. (the machine can still be used as a photocopier)

Public Scanner - USB drives not working

April 2013 Edit:
Please see the more recent blog post on this topic.

Staff are still consulting with Ricoh technicians to help use reduce the number of problems we are experiencing with usb drives.
In the meantime, if a user needs helps and the usual technical support is not around (photoduplication staff) there is one thing you could try that may help.

I had told some staff already that turning the scanner/copier on and off would resolve some problems with usb drives not being recognized. However Julian mentioned it is gentler on the scanner/copier if you do this instead:

Press the “*” and the “#” on the keypad at the same time and hold for 10 seconds, the control panel will go blank and reboot. (about 30 seconds in total)

Remove the users TCard and usb drive before doing the above.

Please try this whenever a usb is not working.

If it doesn't work, try another usb if possible.

Scanners at Gerstein

Here are the basic points, please refer to the signs posted at each scanner/copier for more specific instructions.

-only two of them (STL and in front of ILL)
-cost is free...but card with value on it must be inserted
-default is pdf (jpg is an option)
-user must select orientation (same as choosing a copy...letter portrait, letter landscape, etc)
-nothing is saved to the usb until the user presses the "#" sign. So with a pdf...most people scanning in an article will want to scan repeatedly until the article is done...then press "#" sign. This will give them the whole article in one pdf.