Stat!Ref Access Issue on UTORcwn

If users complain of not being able to access Stat!Ref resources from our wireless network, let then know we have informed the people at Stat!Ref and they are working on it.

Wireless networks rely on many IP addresses to allow users access.
This year we have added many new IP addresses which had to be forwarded on to our licenced resource providers.
If the provider has not yet added them and a user gets on our wireless with one of those new numbers, the user will be unable to connect to that resource.
We've seen this with 3 providers this year so far. And what a user sees in this scenario is a logon prompt instead of just getting into the e-resource.

Gerstein Network Cable Access Problems

Because of our ongoing wireless problems i've suggested using network cables as an alternative.

But some of the sockets the network cables plug into are not working.

In our new Gerstein Reading Room only the first two tables to the left as you walk in from the north side of the room are working.
In the Morrison Pavilion I think there are a small number of the sockets that aren't working...so ask users to try another socket or table.

Oct 30 - I just got an update today that ITS/CNS are aware of the problem and will fix asap

Wireless - User Connection Problems

User complains that their laptop was connecting fine before, but now it is not.
SOLUTION: Delete the existing wireless profile and create it again.
-this problem occurs frequently, and the solution works most of the time
-often misinterpreted as a network problem
-always send the user to Jeff, Dana, or the Information Commons if they need/want help

Log Out From The Wireless Network

It is unecessary to log out from the UTORcwn wireless network.
This is done automatically by the network after 30 minutes of inactivity by the user.

But, if a user does want to manually log out, they just go to this web page on their laptop and it is done as soon as the web page opens: logout.wireless.utoronto.ca

Mac laptops not showing the login page for UTORcwn.

I've been told by IC staff that it is not possible for Mac computer users to see the login web page if they try to access the web using Internet Explorer. (this is called authenticating)

What they have to use is a Mac Internet browser called Safari.
Using Safari they will see the login screen and can connect. After that, they could use any Internet browser they want without a problem.

Laptop User Blocked Because of Virus.

If one of our laptop network users has a virus on their laptop, the network will see it and prevent them from connecting to the network.
The alert they see states they have a virus, and cannot connect.

What they need to do is go to the Information Commons Help Desk and staff there will help them remove it.
Even if they fix the virus themselves, the user will still have to go to the Help Desk to be removed from the 'blocked' list.

Confirmation of a user having a virus is at this web page:
http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm
(click on the 'wireless' link for Gerstein laptop user problems)

The alert they see also shows their MAC address. They can take that MAC address and go to the above link which lists all blocked users in order of those addresses. Most show the virus that was seen by the network, which may help the user in removing the virus.