Docking ports

On January 1, 2014 docking ports on campus will be decommissioned by the University’s central Information and Technology Services (I+TS). By doing so, I+TS resources will be redirected towards providing better wireless services. There are approximately 600+ docking ports within the Gerstein Library.  Documentation has been prepared (both in print and on the web) which has two purposes:

1.     To inform patrons that this service (docking ports) is slated to be stopped in January 2014

2.     To gather feedback/questions/concerns from patrons about why they need to use a docking port and why the wireless network is not sufficient

The procedure  (from now until December) when a patron asks for a cable at the Loans Desk is to:

1.     Hand patron a cable (and take ID)

2.     Hand them a print handout (see attached) which informs them about the docking port termination.  A pile of these handouts are located by the cables.

3.     If a patron fills out this handout with comments and returns the handout (along with the cable), please put the completed handout in the pamphlet box located underneath the drawer.  Jeff will be checking this weekly to gather any comments/feedback.

This information will be gathered and sent to IT+S in addition to the library’s ITS staff

Other ways patrons are being informed:

-       News item on Gerstein web page

-       Featured item (bottom right corner) of Gerstein web page

-       Gerstein lobby flatscreen

Reading Room Docking Ports Fixed

When the Reading Room opened last August, the internet ports in the tables only worked in the first two tables to the left as you walked in.

As of last week all connections in that room are working except for 3…which have been reported.

So for those at the desk, you no longer have to direct users to the first tables on the left.
They should be able to sit down at any table and get access to UTORcwn with a network cable.

Also…not that many users would notice the difference…but the fastest Internet connection in the building is now via a network cable in the Gerstein Reading Room.

Gerstein Network Cable Access Problems

Because of our ongoing wireless problems i've suggested using network cables as an alternative.

But some of the sockets the network cables plug into are not working.

In our new Gerstein Reading Room only the first two tables to the left as you walk in from the north side of the room are working.
In the Morrison Pavilion I think there are a small number of the sockets that aren't working...so ask users to try another socket or table.

Oct 30 - I just got an update today that ITS/CNS are aware of the problem and will fix asap