This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 20- Jan 4)

Please note there is no official technical support during the holiday period.

1) For minor or non-emergency problems with public PCs and public printers:
* email a record of the problem to Jeff Heeney (j.heeney@utoronto.ca) (time, date, machine #, problem details)
* will be attended to when normal activity resumes week of Jan 7th
* if applicable put a pink out-of-order sign on PC (signs kept in lower reference drawer)

2) For emergencies (defined as BOTH public printers non-functional)
* call Mark Leighton on his cell 416-688-7690 (number on blotter) and leave a message
* may be attended to as is convenient on his personal time (be prepared for a good chance of delayed/no response. )

3) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
* call ITS at 8-5555

4) Patrons with problems with their UTORids
* please first try the following webpage to see if the options will help (activate UTORid on your Tcard; create a UTORid; check your UTORid; reset forgotten UTORid password):
-from Gerstein home page click on "Find UTORid info" (on lower left “How-to” column)
* if these options do not solve patron's problem, patron may want to call or walk to Info Commons Help Desk (978-HELP)
* please note the IC Help Desk has considerably reduced hours over the holidays (check their website)

5) Patrons with problems with their laptops (wireless or docking ports)
* advise them to follow the handouts on the Info Desk or in the binder
* if handouts do not help with their problem, patron can be advised to walk-to or call the IC Help Desk (978-HELP; see note above regarding reduced holiday hours)
* cables can be loaned to patrons who have wireless problems (take ID from patron)

Heather 17/12/2008

Firefox Denying Access to E-Resources

A problem has just come up with accessing e-resources from off-campus. (Insert by Jeff H.: it is both on and off campus)
If you use Firefox and try to authenticate with my.access you will get a warning that "myaccess.library.utoronto.ca has been reported as an attack site and has been blocked based on your security preferences".

Please tell users to click on the "ignore this warning" message (you'll find it in the lower right corner of the red box) and they will get sent to the authentication page.


We hope to resolve this issue as soon as possible. Sorry for the inconvenience.

Marc Lalonde 05/12/2008