Multipage Printing Issue

Some Gerstein PCs are unable to print PowerPoint documents using the multipage feature.

It only happens on non-Office public PCs using PowerPoint "Viewer".
Multipage printing is working in all other situations on non-Office and Office PCs.

The only way to tell that it won't print using multipage is when one selects the job to print at the print station. So users are accidentally printing it out and being charged more than they expected.
Please fill out one of our 'vouchers' for them as reimbursement if they complain.

The alternative is to get the user on one of the 'Office' PCs and have them save the PowerPoint document to its hard disk drive, then open it with PowerPoint.
From there, the multipage option will work.

Public Printer Update

1) COLOUR PRINTER

A new colour printer for the public was installed last week

Location of colour printer

• it is beside the black&white public printer near the Info Desk

How do patrons send jobs to the colour printer?

• all public PCs (in Wallace Room, Morrison Pavilion, STL, near Info Desk and in Reference Room) can send jobs to the colour printer
• when patrons send print jobs, they have two options for printers: 1. the default is the black & white printers 2. the second option says "Gerstein colour printer"
• once patron selects the colour printer option, the print manager box has has a field where the prices per page are displayed- patron can click on "Paper/Quality" tab to then select if they want colour or black & white output
• patron proceeds as usual to execute printjob and pay for it with their Tcard/photocopy card- please note the printing station and Tcard reader near the Info Desk handles printjobs for both the black& white printer and the colour printer
• please note that patrons must use the printing station and Tcard reader by the Info Desk printer to print to the colour printer (not the one in the Wallace Room)

Costs of colour printing

• patrons pay for their printouts via their Tcards just like a regular printjob
• colour printer can print colour jobs and black & white jobs
• patrons may choose to send black&white jobs to the colour printer in order to have printouts on better quality pape
• colour printer has better quality paper in it than regular black& white printers
• colour printer has three paper sizes: letter, legal, and tabloid (tabloid is 11 x 17)
• prices for colour printouts: $1.00/page for letter and legal; $2.00/page for tabloid
• prices for black & white printouts: $0.20/page for letter and legal; $0.40/page for tabloid (better quality paper is reason why these printouts are 5 cents higher than printouts from regular black & white public printers; please note the black & white printers do not have tabloid paper in them)

Occasional technical problem with colour printer

• colour printer is not responding correctly to network traffic after a period of inactivity; once it goes into sleep mode it does not come out of sleep mode even if a printjob is sent to it
• current workaround is to turn the colour printer off and then on again to make the printjob come out (power switch is red switch on front panel of colour printer)
• if patrons report a problem, please call Jeff or myself or Eugene

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2) MULTIPAGE PRINTING

• all public PCS can now print multipage printjobs (that is more than one online page to one physical sheet of paper)
• this has been long requested by students - saves both money and paper
• it now works for Word, PDFs, and Mozilla & IE and is costed correctly
• works for both the black& white and colour printers
• students know how to select multipage printing

Acknowledgements
Thanks to Mark Leighton and Eugene Kostyukov for all their work installing the colour printer and implementing the multipage printing feature.