Public PC Login Issue

PROBLEM: users UTORid and password suddenly don't work. Public PC responds as if it is incorrect. (may occur on more than one PC)
SOLUTION: If the network cable of the public PC is removed and put back, and you hit 'Cancel' at the login prompt, the PC logs in fine afterwards.

But for us to track this problem and resolve it, I need to know the time of the incident and the PC number.
So please call me immediately if i'm here.
If i'm not around, you may try the solution yourself (email/phone me the day/time/PC#)...or put an out of order sign on the PC and email or phone me.

This problem is extremely rare now, but may still occur. Jeff - Feb/08

UTORid Password Reset - Students Only

Go to: http://www.utorid.utoronto.ca/

Look under the "Password Management" section and click on 'reset':

reset your forgotten password (students only)

This takes them to a page that asks them to enter their UTORid.
Then a series of questions will be asked so the user can be verified.
They are asked to enter a new password.
The new password will not be active until the next day.

This feature is tied into the ROSI database, so only students can use it.
Staff, faculty, and alumni will still need to go the Information Commons Help Desk.