TCards getting stuck in readers

Occasionally those of us at the service desks experience issues with students' tcards getting stuck in the card reader boxes.

Jeff has spoken with Mark L. and this problem is occurring due to a combination of two issues:

1. some user cards are slightly problematic

2. some card readers are slightly problematic. Put those two together and you have some cards getting stuck in some units.

The user card still works in most units...most of the time. The card reader still works for most cards...most of the time. Replacing the unit will not solve the problem as it will still 'grab' a small number of user cards that have minor defects.

TIPS for dealing with this problem

-If a patron's card gets stuck in a machine, unplug the machine, remove the card, plug the reader back in and REINSERT the card. This will allow the balance to be written so that the card doesn't get 'flagged.'

-If you unplug the card reader at the printer in the Wallace Room, make sure that when you plug it back in you don't use the outlet marked with an X, as this outlet is not working.

-Advise the user to try another printer if their card has gotten stuck repeatedly

-If there are a large number of cards getting stuck in one machine in a short period of time, let Jeff know. He regularly cleans the units, so he will know if it needs cleaning, or if it is in fact a problem with the reader itself.

-You can always try the 'shirt-tail' solution for a card that gets stuck or is unable to be read. Gently rub the metal 'chip' with a cotton shirt tail or white eraser. This sometimes helps.

Allison Bell
March 8, 2010