Technical support over the holidays

This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 22 – Jan 4)

Please note the Information Commons will be providing some basic support coverage for problems regarding the public PCs and printers. (December 22, 23, 29, 30,  Jan 2 )

1) For problems with public PCs and public printers:

a) Problems can be reported via phone to the Info Commons Icicle staff at 416-978-0429.
b) Requests can also be made via e-mail at icicle.support@utoronto.ca (with a cc to Jeff so he can track problems as well). Include in the email: time, date, machine #, problem details
c) If applicable put a pink out-of-order sign on the PC or printer



2) For network problems (e.g. staff or public PCs not connecting to Internet, etc)

• call ITS at 8-5555

3) Patrons with problems with their laptops or other devices

• advise them to follow the handouts on the Info Desk  (especially the first part about verifying their UTORid  since they may have bought/received a new device and need to verify their UTORid on this new device)
• patron can be advised to call the IC Help Desk (978-HELP).  Their holiday hours should be posted soon on their website: http://help.ic.utoronto.ca/
• if the patron is not from the UofT, but another university, they can be advised to try connecting to the wireless through eduroam.  The patron can use a LIRA station to Google eduroam and their home university (e.g. eduroam McGill) and see how to setup their device following their home university instructions