This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 20- Jan 4)

Please note there is no official technical support during the holiday period.

1) For minor or non-emergency problems with public PCs and public printers:
* email a record of the problem to Jeff Heeney (j.heeney@utoronto.ca) (time, date, machine #, problem details)
* will be attended to when normal activity resumes week of Jan 7th
* if applicable put a pink out-of-order sign on PC (signs kept in lower reference drawer)

2) For emergencies (defined as BOTH public printers non-functional)
* call Mark Leighton on his cell 416-688-7690 (number on blotter) and leave a message
* may be attended to as is convenient on his personal time (be prepared for a good chance of delayed/no response. )

3) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
* call ITS at 8-5555

4) Patrons with problems with their UTORids
* please first try the following webpage to see if the options will help (activate UTORid on your Tcard; create a UTORid; check your UTORid; reset forgotten UTORid password):
-from Gerstein home page click on "Find UTORid info" (on lower left “How-to” column)
* if these options do not solve patron's problem, patron may want to call or walk to Info Commons Help Desk (978-HELP)
* please note the IC Help Desk has considerably reduced hours over the holidays (check their website)

5) Patrons with problems with their laptops (wireless or docking ports)
* advise them to follow the handouts on the Info Desk or in the binder
* if handouts do not help with their problem, patron can be advised to walk-to or call the IC Help Desk (978-HELP; see note above regarding reduced holiday hours)
* cables can be loaned to patrons who have wireless problems (take ID from patron)

Heather 17/12/2008