Receipts for adding money to print cards/student cards

If a patron requires a receipt for adding money to their card and/or purchasing a visitor card, loan services desk staff can issue one after the funds have been added.

Microsoft Office 2007 document types can now be opened from our public computers. (e.g. .docx)

If any users come to the desk saying their UTORid does not work, they have two options:

1. Ask them to go to this web page and enter their UTORid and password, then go back and try logging into the service they were having trouble with: https://www.utorid.utoronto.ca/cgi-bin/utorid/verify.pl

2. Go to the Information Commons Help Desk at Robarts

Our annual public computer and printer upgrades are almost complete.

There remains a few computers in the Morrison Pavilion out of order, but all others have been upgraded and are working fine.
Both print stations are working for all computers.

UPDATE OCT 9
Double-sided copying is now the default.

Slow logins are still causing a few questions every day. Ask users to be patient. It has taken as long as 3 minutes for a computer to login. Most are inbetween 30 seconds and 2 minutes.

Print jobs not arriving at our print stations is being caused by experienced users who don't expect to see the new print confirmation window. There are now two. The first one is the one eveyrone knows...where you enter your name. The second one is new and shows the cost, page count, and warns it will be double-sided.
Ask users to resend the print job, but to wait 10 seconds for the second confirmation window to open.

DVD Burners are available in the Media Commons (adjacent to the Information Commons, 1st floor Robarts). They are not available in Gerstein, nor in the Information Commons.

UTORdial Discontinued

The University plans to shut down the UTORdial service in September and CNS will be sending a message to all "active" customers, in the next few weeks to advise them of this plan. We think it would be advisable to caution all purchasers of tokens that this is the end-date of use of this service so they do not purchase more than they can use by that time. As you know, there are no refunds on unused tokens, including when the service ends permanently.

May 21, 2009
Renata

Reading Room Docking Ports Fixed

When the Reading Room opened last August, the internet ports in the tables only worked in the first two tables to the left as you walked in.

As of last week all connections in that room are working except for 3…which have been reported.

So for those at the desk, you no longer have to direct users to the first tables on the left.
They should be able to sit down at any table and get access to UTORcwn with a network cable.

Also…not that many users would notice the difference…but the fastest Internet connection in the building is now via a network cable in the Gerstein Reading Room.