Refworks Errors

I have two students trying to complete their papers and both are getting a variety of "errors were encountered while processing your file" messages.
M. Vandenburg
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Two very common mistakes can kill the Write-N-Cite processing function:

1. Adding additional information to the encoded citations (e.g. page numbers).
If you want to add information, use the "Edit citation" function.
2. Adding citations manually, if you are using a footnote or endnote system.

Either or both of these will stop the processing of a bibliography, resulting in an error message.
W. Badke
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Forwarded by Sian Meikle from an OCUL-Refworks mailing list at U of Waterloo - Oct. 20, 2008

RefWorks "Write-N-Cite" Installation for the Mac.

Any users installing Write-N-Cite on a Mac, first need to download and install a free compression/archive tool called "Stuffit Expander". (similar to WinZip for the PC) Without this tool the user cannot uncompress the Write-N-Cite download, and therefore cannot begin the installation process.

Staff from RefWorks, told us:
Write-N-Cite for the Mac needs to be "unstuffed" using a software called Stuffit
Expander. Stuffit Expander used to come pre-loaded on Macs, but apparently
with the latest Macs, it no longer is on there. Stuffit Expander can be
downloaded for free ( http://www.stuffit.com/mac/expander/ ).