Public Photocopiers - Double-sided copying.
It is possible to do this but it is awkward and more likely to produce a jam.

Putting a piece of paper through a copier twice is more likely to cause a jam when the paper has just come out. I think this is because of the tremendous amount of heat used to bond the ink to the paper and the resulting curl on the paper. So if the page is not nice and flat like a fresh piece...it doesn't go through the copier as well.

To do double-sided, there is a feeder tray on the right side of the machine. It is folded up, so must first be pulled out and down to open it.
The risk here is, the user has no way on knowing 'how' they must place the sheet in the feeder so the copies will come out on the correct side or position on the paper. So tell them they can do it if they don't mind wasting a few copies on 'experimenting' with how to position the paper.

New 'Office' PC by the Information Desk Area

In order to better accommodate users in wheelchairs, we have purchased another license for Microsoft Office.
The 'sitdown' public PC (019) closest to the Information desk 'public print station' is now the same as all the Wallace Room PCs.
A sign has been posted over it to explain it has the office suite of applications on it, and that those in wheelchairs have priority use of it.

Copycards Stuck in Print Station Card Readers

For those pulling the power plug to help users with this issue, i've now labeled the proper power plug so it is easier to know which is the correct one.

Log Out From The Wireless Network

It is unecessary to log out from the UTORcwn wireless network.
This is done automatically by the network after 30 minutes of inactivity by the user.

But, if a user does want to manually log out, they just go to this web page on their laptop and it is done as soon as the web page opens: logout.wireless.utoronto.ca

CDs Not Ejecting From Public PC CD/DVD Drives

The solution is to restart the PC.
When the PC just begins to start up (black screen) press the CD drawer eject button.
After one second the CD should come out.
If not, press the eject button again.

Multipage Printing Issue

Some Gerstein PCs are unable to print PowerPoint documents using the multipage feature.

It only happens on non-Office public PCs using PowerPoint "Viewer".
Multipage printing is working in all other situations on non-Office and Office PCs.

The only way to tell that it won't print using multipage is when one selects the job to print at the print station. So users are accidentally printing it out and being charged more than they expected.
Please fill out one of our 'vouchers' for them as reimbursement if they complain.

The alternative is to get the user on one of the 'Office' PCs and have them save the PowerPoint document to its hard disk drive, then open it with PowerPoint.
From there, the multipage option will work.

Photocopy Service

Sent to all Gerstein staff, 05 April 2005:

This is to notify you of a change in service, which is now complete.

1. The staff assisted colour copying service is now replaced by a self-serve colour printer, located opposite the Information Desk in the public area. This means 2 things:

a) Users can print in colour from the network, and pay using their T-card or copycard, as they do for black & white printing. Prices are $1.00 per page for colour, 20 cents per page for premium black and white.

b) There is no more colour photocopying at Gerstein. Those requiring a colour photocopy will need to sign the material out, subject to our normal rules. Please note, Robarts no longer provides a colour copy service, so users will most likely need to take the material off campus.

The colour copier will be removed from the Booth shortly.

2. There is no longer a staff assisted photocopy service on the weekends. Users requiring staff assisted copying can fill out a request form, and leave the form and the material to be copied with staff at the Information Desk. Information Desk staff can then take the material to the low ‘Photocopy Desk’ inside Resource Sharing, for processing on Monday.

Photocopy request forms for use by the public are pink, and are available in the drop-off box at the Photocopy Desk, Monday to Friday, and at the Information Desk in the rolling file under ‘photocopy forms’. Turnaround time for staff assisted copying is normally within 4 hours (Monday to Friday).

Please contact me if you have any questions. Helen Michael, Coordinator, Resource Sharing

posted by SL 06Apr2005

Mac laptops not showing the login page for UTORcwn.

I've been told by IC staff that it is not possible for Mac computer users to see the login web page if they try to access the web using Internet Explorer. (this is called authenticating)

What they have to use is a Mac Internet browser called Safari.
Using Safari they will see the login screen and can connect. After that, they could use any Internet browser they want without a problem.

Colour printer compensation

In case the scenario should arise of a patron not getting a printout from the colour printer, here are the steps to follow:

1. Try and get the patron to resend the print job. If the patron has already lost money off his/her card, then use the staff card to pay for the printout
2. If turning colour printer off and then on again via its power switch (orange switch on front panel) does not make job come out, then call Jeff or Eugene or Heather
3. If colour printer still not working and patron lost value off Tcard/photocopy card, then follow usual procedures by giving patron a "Gerstein Public Printer Voucher for Missing/Defective Print Jobs" for the amount the patron lost. This voucher can be used for the regular black&white printers and any future colour jobs at Gerstein only.
4. If patron needs/requires a colour printout and Gerstein colour printer out-of-order, then patron will have to go to Information Commons (1st floor of Robarts) and use colour printer there since there is no other colour printer at Gerstein (please note the voucher can only be redeemed at Gerstein - it cannot be used at the Info Commons).

Photocopy staff now have a pager

Page the photocopy staff ALT for assistance, Monday - Friday, 8.30am - 5pm.

Page staff if you need to:
- report a problem with a copier, change machine, or cash-to-card machine
- enable a patron to request staff-assisted copying

The pager number is 416-468-9923.
You will hear a message asking you to enter a numeric code.
- ILL Borrowing staff should enter 111
- Information Desk staff should enter 222
- Loan Services Desk staff should enter 333.