Our annual public computer and printer upgrades are almost complete.

There remains a few computers in the Morrison Pavilion out of order, but all others have been upgraded and are working fine.
Both print stations are working for all computers.

UPDATE OCT 9
Double-sided copying is now the default.

Slow logins are still causing a few questions every day. Ask users to be patient. It has taken as long as 3 minutes for a computer to login. Most are inbetween 30 seconds and 2 minutes.

Print jobs not arriving at our print stations is being caused by experienced users who don't expect to see the new print confirmation window. There are now two. The first one is the one eveyrone knows...where you enter your name. The second one is new and shows the cost, page count, and warns it will be double-sided.
Ask users to resend the print job, but to wait 10 seconds for the second confirmation window to open.

DVD Burners are available in the Media Commons (adjacent to the Information Commons, 1st floor Robarts). They are not available in Gerstein, nor in the Information Commons.

UTORdial Discontinued

The University plans to shut down the UTORdial service in September and CNS will be sending a message to all "active" customers, in the next few weeks to advise them of this plan. We think it would be advisable to caution all purchasers of tokens that this is the end-date of use of this service so they do not purchase more than they can use by that time. As you know, there are no refunds on unused tokens, including when the service ends permanently.

May 21, 2009
Renata

Reading Room Docking Ports Fixed

When the Reading Room opened last August, the internet ports in the tables only worked in the first two tables to the left as you walked in.

As of last week all connections in that room are working except for 3…which have been reported.

So for those at the desk, you no longer have to direct users to the first tables on the left.
They should be able to sit down at any table and get access to UTORcwn with a network cable.

Also…not that many users would notice the difference…but the fastest Internet connection in the building is now via a network cable in the Gerstein Reading Room.

This is to clarify any potential public PC or public printer problems which may occur over the holiday period (Dec 20- Jan 4)

Please note there is no official technical support during the holiday period.

1) For minor or non-emergency problems with public PCs and public printers:
* email a record of the problem to Jeff Heeney (j.heeney@utoronto.ca) (time, date, machine #, problem details)
* will be attended to when normal activity resumes week of Jan 7th
* if applicable put a pink out-of-order sign on PC (signs kept in lower reference drawer)

2) For emergencies (defined as BOTH public printers non-functional)
* call Mark Leighton on his cell 416-688-7690 (number on blotter) and leave a message
* may be attended to as is convenient on his personal time (be prepared for a good chance of delayed/no response. )

3) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
* call ITS at 8-5555

4) Patrons with problems with their UTORids
* please first try the following webpage to see if the options will help (activate UTORid on your Tcard; create a UTORid; check your UTORid; reset forgotten UTORid password):
-from Gerstein home page click on "Find UTORid info" (on lower left “How-to” column)
* if these options do not solve patron's problem, patron may want to call or walk to Info Commons Help Desk (978-HELP)
* please note the IC Help Desk has considerably reduced hours over the holidays (check their website)

5) Patrons with problems with their laptops (wireless or docking ports)
* advise them to follow the handouts on the Info Desk or in the binder
* if handouts do not help with their problem, patron can be advised to walk-to or call the IC Help Desk (978-HELP; see note above regarding reduced holiday hours)
* cables can be loaned to patrons who have wireless problems (take ID from patron)

Heather 17/12/2008

Firefox Denying Access to E-Resources

A problem has just come up with accessing e-resources from off-campus. (Insert by Jeff H.: it is both on and off campus)
If you use Firefox and try to authenticate with my.access you will get a warning that "myaccess.library.utoronto.ca has been reported as an attack site and has been blocked based on your security preferences".

Please tell users to click on the "ignore this warning" message (you'll find it in the lower right corner of the red box) and they will get sent to the authentication page.


We hope to resolve this issue as soon as possible. Sorry for the inconvenience.

Marc Lalonde 05/12/2008

Stat!Ref Access Issue on UTORcwn

If users complain of not being able to access Stat!Ref resources from our wireless network, let then know we have informed the people at Stat!Ref and they are working on it.

Wireless networks rely on many IP addresses to allow users access.
This year we have added many new IP addresses which had to be forwarded on to our licenced resource providers.
If the provider has not yet added them and a user gets on our wireless with one of those new numbers, the user will be unable to connect to that resource.
We've seen this with 3 providers this year so far. And what a user sees in this scenario is a logon prompt instead of just getting into the e-resource.

Gerstein Network Cable Access Problems

Because of our ongoing wireless problems i've suggested using network cables as an alternative.

But some of the sockets the network cables plug into are not working.

In our new Gerstein Reading Room only the first two tables to the left as you walk in from the north side of the room are working.
In the Morrison Pavilion I think there are a small number of the sockets that aren't working...so ask users to try another socket or table.

Oct 30 - I just got an update today that ITS/CNS are aware of the problem and will fix asap

Refworks Errors

I have two students trying to complete their papers and both are getting a variety of "errors were encountered while processing your file" messages.
M. Vandenburg
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Two very common mistakes can kill the Write-N-Cite processing function:

1. Adding additional information to the encoded citations (e.g. page numbers).
If you want to add information, use the "Edit citation" function.
2. Adding citations manually, if you are using a footnote or endnote system.

Either or both of these will stop the processing of a bibliography, resulting in an error message.
W. Badke
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Forwarded by Sian Meikle from an OCUL-Refworks mailing list at U of Waterloo - Oct. 20, 2008

Problem with OvidSP Medline Search Button

A few of us have noticed that the "Search" button in Medline is sometimes unusable. (disabled)

If you experience this problem the "Search" button would appear greyed out, and clicking on it would do nothing.

Technical staff at Ovid have been contacted and are looking into it.

Try using the back button on your browser to 'enable' the Search button again. (you may lose some of your search data by doing this)

If you notice anything that might help us figure out why it is occurring...or 'when' it occurs, please let Elena or myself know.