Photocopy Service

Sent to all Gerstein staff, 05 April 2005:

This is to notify you of a change in service, which is now complete.

1. The staff assisted colour copying service is now replaced by a self-serve colour printer, located opposite the Information Desk in the public area. This means 2 things:

a) Users can print in colour from the network, and pay using their T-card or copycard, as they do for black & white printing. Prices are $1.00 per page for colour, 20 cents per page for premium black and white.

b) There is no more colour photocopying at Gerstein. Those requiring a colour photocopy will need to sign the material out, subject to our normal rules. Please note, Robarts no longer provides a colour copy service, so users will most likely need to take the material off campus.

The colour copier will be removed from the Booth shortly.

2. There is no longer a staff assisted photocopy service on the weekends. Users requiring staff assisted copying can fill out a request form, and leave the form and the material to be copied with staff at the Information Desk. Information Desk staff can then take the material to the low ‘Photocopy Desk’ inside Resource Sharing, for processing on Monday.

Photocopy request forms for use by the public are pink, and are available in the drop-off box at the Photocopy Desk, Monday to Friday, and at the Information Desk in the rolling file under ‘photocopy forms’. Turnaround time for staff assisted copying is normally within 4 hours (Monday to Friday).

Please contact me if you have any questions. Helen Michael, Coordinator, Resource Sharing

posted by SL 06Apr2005

Mac laptops not showing the login page for UTORcwn.

I've been told by IC staff that it is not possible for Mac computer users to see the login web page if they try to access the web using Internet Explorer. (this is called authenticating)

What they have to use is a Mac Internet browser called Safari.
Using Safari they will see the login screen and can connect. After that, they could use any Internet browser they want without a problem.

Colour printer compensation

In case the scenario should arise of a patron not getting a printout from the colour printer, here are the steps to follow:

1. Try and get the patron to resend the print job. If the patron has already lost money off his/her card, then use the staff card to pay for the printout
2. If turning colour printer off and then on again via its power switch (orange switch on front panel) does not make job come out, then call Jeff or Eugene or Heather
3. If colour printer still not working and patron lost value off Tcard/photocopy card, then follow usual procedures by giving patron a "Gerstein Public Printer Voucher for Missing/Defective Print Jobs" for the amount the patron lost. This voucher can be used for the regular black&white printers and any future colour jobs at Gerstein only.
4. If patron needs/requires a colour printout and Gerstein colour printer out-of-order, then patron will have to go to Information Commons (1st floor of Robarts) and use colour printer there since there is no other colour printer at Gerstein (please note the voucher can only be redeemed at Gerstein - it cannot be used at the Info Commons).

Photocopy staff now have a pager

Page the photocopy staff ALT for assistance, Monday - Friday, 8.30am - 5pm.

Page staff if you need to:
- report a problem with a copier, change machine, or cash-to-card machine
- enable a patron to request staff-assisted copying

The pager number is 416-468-9923.
You will hear a message asking you to enter a numeric code.
- ILL Borrowing staff should enter 111
- Information Desk staff should enter 222
- Loan Services Desk staff should enter 333.

Public Printer Update

1) COLOUR PRINTER

A new colour printer for the public was installed last week

Location of colour printer

• it is beside the black&white public printer near the Info Desk

How do patrons send jobs to the colour printer?

• all public PCs (in Wallace Room, Morrison Pavilion, STL, near Info Desk and in Reference Room) can send jobs to the colour printer
• when patrons send print jobs, they have two options for printers: 1. the default is the black & white printers 2. the second option says "Gerstein colour printer"
• once patron selects the colour printer option, the print manager box has has a field where the prices per page are displayed- patron can click on "Paper/Quality" tab to then select if they want colour or black & white output
• patron proceeds as usual to execute printjob and pay for it with their Tcard/photocopy card- please note the printing station and Tcard reader near the Info Desk handles printjobs for both the black& white printer and the colour printer
• please note that patrons must use the printing station and Tcard reader by the Info Desk printer to print to the colour printer (not the one in the Wallace Room)

Costs of colour printing

• patrons pay for their printouts via their Tcards just like a regular printjob
• colour printer can print colour jobs and black & white jobs
• patrons may choose to send black&white jobs to the colour printer in order to have printouts on better quality pape
• colour printer has better quality paper in it than regular black& white printers
• colour printer has three paper sizes: letter, legal, and tabloid (tabloid is 11 x 17)
• prices for colour printouts: $1.00/page for letter and legal; $2.00/page for tabloid
• prices for black & white printouts: $0.20/page for letter and legal; $0.40/page for tabloid (better quality paper is reason why these printouts are 5 cents higher than printouts from regular black & white public printers; please note the black & white printers do not have tabloid paper in them)

Occasional technical problem with colour printer

• colour printer is not responding correctly to network traffic after a period of inactivity; once it goes into sleep mode it does not come out of sleep mode even if a printjob is sent to it
• current workaround is to turn the colour printer off and then on again to make the printjob come out (power switch is red switch on front panel of colour printer)
• if patrons report a problem, please call Jeff or myself or Eugene

_________________________________________________________________________

2) MULTIPAGE PRINTING

• all public PCS can now print multipage printjobs (that is more than one online page to one physical sheet of paper)
• this has been long requested by students - saves both money and paper
• it now works for Word, PDFs, and Mozilla & IE and is costed correctly
• works for both the black& white and colour printers
• students know how to select multipage printing

Acknowledgements
Thanks to Mark Leighton and Eugene Kostyukov for all their work installing the colour printer and implementing the multipage printing feature.

Locked Public PC's will automatically log off after 15 minutes of inactivity.

As of a week ago, Information Commons staff have added a new feature to all 'locked' public PC's in Gerstein.

Anyone logged into the 'locked' PC's, and does not use the PC for 15 minutes will be automatically logged out by the network.

All documents or web pages that were open will be closed. Any unsaved changes will be lost.

Update:
Signs have been posted and all wallpaper for locked PC's has been modified to inform users of the auto-shutdown process.
Update: (June 2006)
It used to be the case that if a document was left open, the auto-shutdown process would not function.
This has been fixed...and I have had two users in two weeks who lost their document because of it.
The warning is clearly posted and users will have to learn to not leave their PC unattended for longer than 15 mninutes. But even more fundamental...all computer users must learn to repeatedly and frequently save their documents so changes are not lost.

PDA Access to UTORcwn

If a user asks, their PDA (Personal Digital Assistant) can connect to our network, but the Information Commons does not support this function. (will not provide assistance over the phone, at the help desk, in a pamphlet or on their web page)

Users can setup their PDA to connect to the UTORcwn network (wired or wireless) if it has these things:

- Ethernet 802.11b with 128-bit WEP encryption support
- uses TCP/IP with DHCP configuration
- contains an HTTP 1.1 compliant web browser

The user must know this. We cannot look at it and determine this for them.
There are no staff here at Gerstein that know how to setup PDA's.
If the user does not know how to do it themself or whether their PDA meets the above requirements, their best option is to look for another student who has successfully done it.

You can help by giving them one of the laptop wireless handouts as they will need the "UTORwin" SSIS name and the "UToronto1home" encryption key.


This will be a growing issue since many medical students use PDAs (needed for when they do their rounds) and there are several PDA related projects going on in the Faculty of Medicine.

(updated by Jeff, April 7, 2006)
Update: we now have a flyer that gives a basic description of how to do this. It is kept at the column by the wireless handouts on the Information Desk.
Rita Vine may be able to help a user with this personally if needed.
Jeff, February 2008.

Login to network not working.

User has tried logging into our network and cannot. (wired, wireless, public PC)
Has tried on two different PC's, or twice on their laptop.
Is certain that they are entering the information correctly, and may even state that it worked recently at Robarts or elsewhere.

Information Commons has recently suggested that before sending them to their Help Desk we could get them to check their information at the UTORid web page. Either with our help at the desk, or by themselves...using the new user access button "UTORid Activation and Help" to get in.
Follow this path:

1. https://www.utorid.utoronto.ca/
2. Click on Activate
3. Enter your UTORid
4. Enter your UTORid password (not your Secret Activation Key)
5. Click on Validate (see below)

=============================================
Enter your UTORid:

Enter your Secret Activation Key:

your UTORid and Secret Activation Key.
=============================================

This will fix a majority of the 'users credentials don't get into the system correctly' problems and allow the users to login almost immediately. Otherwise, it will give an indication of what the problem may be if it can't be fixed.

If the Validation form responds that the validation succeeded, then they should try to logon again. It should work (99.99% of the time) if they've confirmed the account is valid.

If the validation fails, then they need to come to the IC Help Desk for someone to determine what the problem really is.

Laptop User Blocked Because of Virus.

If one of our laptop network users has a virus on their laptop, the network will see it and prevent them from connecting to the network.
The alert they see states they have a virus, and cannot connect.

What they need to do is go to the Information Commons Help Desk and staff there will help them remove it.
Even if they fix the virus themselves, the user will still have to go to the Help Desk to be removed from the 'blocked' list.

Confirmation of a user having a virus is at this web page:
http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm
(click on the 'wireless' link for Gerstein laptop user problems)

The alert they see also shows their MAC address. They can take that MAC address and go to the above link which lists all blocked users in order of those addresses. Most show the virus that was seen by the network, which may help the user in removing the virus.

UTORid Password Reset - Students Only

Go to: http://www.utorid.utoronto.ca/

Look under the "Password Management" section and click on 'reset':

reset your forgotten password (students only)

This takes them to a page that asks them to enter their UTORid.
Then a series of questions will be asked so the user can be verified.
They are asked to enter a new password.
The new password will not be active until the next day.

This feature is tied into the ROSI database, so only students can use it.
Staff, faculty, and alumni will still need to go the Information Commons Help Desk.