1) For problems with public PCs and public printers:
a) Problems can be reported via phone to the Info Commons staff at 416-978-0429.
b) Requests can also be made via e-mail at icicle.support@utoronto.ca (with a cc to Jeff so he can track problems as well). Include in the email: time, date, machine #, problem details
c) If applicable put a pink out-of-order sign on the PC or printer (signs kept in lower reference drawer)
2) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
a) Problems can be reported via phone to the Info Commons staff at 416-978-0429.
b) Requests can also be made via e-mail at icicle.support@utoronto.ca (with a cc to Jeff so he can track problems as well). Include in the email: time, date, machine #, problem details
c) If applicable put a pink out-of-order sign on the PC or printer (signs kept in lower reference drawer)
2) For network problems (e.g. staff or public PCs not connecting to Internet, etc)
- call ITS at 8-5555
3) Patrons with problems with their laptops or other devices
- advise them to follow the handouts on the Info Desk
- cables (From the Loans Services Desk) can be loaned to patrons who have wireless problems (take ID from patron)** Please remember to give the patron the handout notifying them of the cessation of the docking/network ports in January 2014
- if handouts and cables do not help with the problem, patron can be advised call the IC Help Desk (978-HELP).
- Their holiday hours should be posted soon on their website: http://help.ic.utoronto.ca/