Public Equipment and Lab support staff at the Information Commons (Icicle)

I recently saw this photo on the InfoCommons support staff web page and thought i'd share it.
I know their faces well...but i think many of you do not. And it would probably be helpful to be a bit more familiar with the staff who support all our public workstations, public printers, and our instruction lab equipment.

If, in my absence, any of you have to call the "Icicle" phone number for support, these are some of the people you would be speaking with.

http://support.icicle.utoronto.ca/support_photos.html

The only one missing here is Brett, who works in the same capacity as Eugene.
Mark oversees the group. Eugene and Brett work in the background as administrators most of the time. And Antonio, Jennifer, Leon and Ming are typically answering phones and coming over to Gerstein to fix problems for us.

Public Scanner - USB drives not working

April 2013 Edit:
Please see the more recent blog post on this topic.

Staff are still consulting with Ricoh technicians to help use reduce the number of problems we are experiencing with usb drives.
In the meantime, if a user needs helps and the usual technical support is not around (photoduplication staff) there is one thing you could try that may help.

I had told some staff already that turning the scanner/copier on and off would resolve some problems with usb drives not being recognized. However Julian mentioned it is gentler on the scanner/copier if you do this instead:

Press the “*” and the “#” on the keypad at the same time and hold for 10 seconds, the control panel will go blank and reboot. (about 30 seconds in total)

Remove the users TCard and usb drive before doing the above.

Please try this whenever a usb is not working.

If it doesn't work, try another usb if possible.