User lost file on public workstation
If a user says they cannot find their document on our workstation and Jeff is not available, please contact the the Information Commons "Icicle" technical support staff at: 416-978-0429.
The staff at Icicle need 3 things:
1. The workstation number (e.g GEW001)
2. The document type (e.g Word, Excel, PowerPoint)
3. Part or all of the title the document was saved as (e.g myessay.docx)
If the user has already logged out of the desktop of the workstation, the document may not be recoverable. So it is very important they do not do this if they haven't already.
If they have closed the program they were working with (e.g Word) it is okay.
It may take Icicle staff 10 minutes to do this.
If they are successful they will place the document in the "My Documents" folder or on the desktop or the workstation where the file was lost.
Signs are posted in the Wallace Room about this, as well as warnings that automatically appear in the computer.
This occurs because the Information Commons cannot control how Internet Explorer saves temporary documents. The area they are saved in must be locked for network security reasons.
When opening these types of files from email attachments, users must choose a folder to save the file by going "save as". It cannot be the folder that opens when first saving. It should either be the "My Documents" folder or perhaps their own usb flash drive.