Stat!Ref Access Issue on UTORcwn

If users complain of not being able to access Stat!Ref resources from our wireless network, let then know we have informed the people at Stat!Ref and they are working on it.

Wireless networks rely on many IP addresses to allow users access.
This year we have added many new IP addresses which had to be forwarded on to our licenced resource providers.
If the provider has not yet added them and a user gets on our wireless with one of those new numbers, the user will be unable to connect to that resource.
We've seen this with 3 providers this year so far. And what a user sees in this scenario is a logon prompt instead of just getting into the e-resource.

Gerstein Network Cable Access Problems

Because of our ongoing wireless problems i've suggested using network cables as an alternative.

But some of the sockets the network cables plug into are not working.

In our new Gerstein Reading Room only the first two tables to the left as you walk in from the north side of the room are working.
In the Morrison Pavilion I think there are a small number of the sockets that aren't working...so ask users to try another socket or table.

Oct 30 - I just got an update today that ITS/CNS are aware of the problem and will fix asap

Refworks Errors

I have two students trying to complete their papers and both are getting a variety of "errors were encountered while processing your file" messages.
M. Vandenburg
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Two very common mistakes can kill the Write-N-Cite processing function:

1. Adding additional information to the encoded citations (e.g. page numbers).
If you want to add information, use the "Edit citation" function.
2. Adding citations manually, if you are using a footnote or endnote system.

Either or both of these will stop the processing of a bibliography, resulting in an error message.
W. Badke
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Forwarded by Sian Meikle from an OCUL-Refworks mailing list at U of Waterloo - Oct. 20, 2008

Problem with OvidSP Medline Search Button

A few of us have noticed that the "Search" button in Medline is sometimes unusable. (disabled)

If you experience this problem the "Search" button would appear greyed out, and clicking on it would do nothing.

Technical staff at Ovid have been contacted and are looking into it.

Try using the back button on your browser to 'enable' the Search button again. (you may lose some of your search data by doing this)

If you notice anything that might help us figure out why it is occurring...or 'when' it occurs, please let Elena or myself know.

Gerstein Wireless Issue - intermittent or weak connections

If users complain of low or no wireless connection in our building, and it has worked fine for them in the past, please direct them to one of these locations:

1. the octagon portion of the Morrison Pavilion.
2. the new reference room
3. another building

Using network cables to connect is a good alternative for the problem areas.
So you could also offer to loan them one of our cables. (there's some at both the infodesk and loan services desk)

I've just begun testing this and can only say for certain that some of the wireless areas in our building are not working as well as they should...and some laptops work better in these areas than others.

The main problem areas were the long hallway sections of the Morrison Pavilion study space. (which is a huge portion of that study space)