If someone is trying to access an ebook from the Knovel distributor from our public pcs, they should use Firefox instead of IE. If one uses IE, the pdfs they click on open a blank window prompting the user to "Download File" first. This has confused some users and they think the ebooks are inaccessible.
The problem does not occur on our staff pcs.
A slightly different issue with MyiLibrary ebooks is also causing some problems.
The increased usage of ebooks has triggered alarms at publishers and they have mistakenly tagged some ebooks as inaccessible.
Users may see a popup that says "Warning! The selected title is temporarily locked":
I've only seen one incident of this with the title "Neuroendocrinology: An Integrated Approach" and have heard of no resolution, but that Ingram/Coutts who own MyiLibrary are working on a solution.