Public PC Login For Users From Another Campus

If a student comes to us from another campus and needs to log into our public PCs for the first time...they have to register despite the fact that they have already done so at their own campus.

But the registration process is different for those with a UTORid on their card.

1. If the UTORid is on the users card, they must go to Robarts Information Commons Help Desk.
There they are issued a secret activation key to complete the process. It cannot be issued here, nor can they use any such key given to them at another campus.

2. If the UTORid is NOT on the users card, they can register here from our locked Public PCs.
Direct them to the button in the lower right corner of the public PC login form that states"UTORid Activation and help...".

UTORdial Connection Issue Due to Microsoft Update KB911280

Library students, staff, or faculty who attempt to connect to the Internet from home using UTORdial may experience problems if they are using Windows 2000 or Windows XP and have installed the update patch numbered KB911280.

The solution is to uninstall the patch.
Refer users to the Information Commons help desk. Best thing would be for them to phone 978-HELP from home...but it is probably as simple as uninstalling any program. The update should be visible from the 'Add/Remove Programs' function.

More information is here: http://support.microsoft.com/kb/911280