Colour printer compensation

In case the scenario should arise of a patron not getting a printout from the colour printer, here are the steps to follow:

1. Try and get the patron to resend the print job. If the patron has already lost money off his/her card, then use the staff card to pay for the printout
2. If turning colour printer off and then on again via its power switch (orange switch on front panel) does not make job come out, then call Jeff or Eugene or Heather
3. If colour printer still not working and patron lost value off Tcard/photocopy card, then follow usual procedures by giving patron a "Gerstein Public Printer Voucher for Missing/Defective Print Jobs" for the amount the patron lost. This voucher can be used for the regular black&white printers and any future colour jobs at Gerstein only.
4. If patron needs/requires a colour printout and Gerstein colour printer out-of-order, then patron will have to go to Information Commons (1st floor of Robarts) and use colour printer there since there is no other colour printer at Gerstein (please note the voucher can only be redeemed at Gerstein - it cannot be used at the Info Commons).

Photocopy staff now have a pager

Page the photocopy staff ALT for assistance, Monday - Friday, 8.30am - 5pm.

Page staff if you need to:
- report a problem with a copier, change machine, or cash-to-card machine
- enable a patron to request staff-assisted copying

The pager number is 416-468-9923.
You will hear a message asking you to enter a numeric code.
- ILL Borrowing staff should enter 111
- Information Desk staff should enter 222
- Loan Services Desk staff should enter 333.

Public Printer Update

1) COLOUR PRINTER

A new colour printer for the public was installed last week

Location of colour printer

• it is beside the black&white public printer near the Info Desk

How do patrons send jobs to the colour printer?

• all public PCs (in Wallace Room, Morrison Pavilion, STL, near Info Desk and in Reference Room) can send jobs to the colour printer
• when patrons send print jobs, they have two options for printers: 1. the default is the black & white printers 2. the second option says "Gerstein colour printer"
• once patron selects the colour printer option, the print manager box has has a field where the prices per page are displayed- patron can click on "Paper/Quality" tab to then select if they want colour or black & white output
• patron proceeds as usual to execute printjob and pay for it with their Tcard/photocopy card- please note the printing station and Tcard reader near the Info Desk handles printjobs for both the black& white printer and the colour printer
• please note that patrons must use the printing station and Tcard reader by the Info Desk printer to print to the colour printer (not the one in the Wallace Room)

Costs of colour printing

• patrons pay for their printouts via their Tcards just like a regular printjob
• colour printer can print colour jobs and black & white jobs
• patrons may choose to send black&white jobs to the colour printer in order to have printouts on better quality pape
• colour printer has better quality paper in it than regular black& white printers
• colour printer has three paper sizes: letter, legal, and tabloid (tabloid is 11 x 17)
• prices for colour printouts: $1.00/page for letter and legal; $2.00/page for tabloid
• prices for black & white printouts: $0.20/page for letter and legal; $0.40/page for tabloid (better quality paper is reason why these printouts are 5 cents higher than printouts from regular black & white public printers; please note the black & white printers do not have tabloid paper in them)

Occasional technical problem with colour printer

• colour printer is not responding correctly to network traffic after a period of inactivity; once it goes into sleep mode it does not come out of sleep mode even if a printjob is sent to it
• current workaround is to turn the colour printer off and then on again to make the printjob come out (power switch is red switch on front panel of colour printer)
• if patrons report a problem, please call Jeff or myself or Eugene

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2) MULTIPAGE PRINTING

• all public PCS can now print multipage printjobs (that is more than one online page to one physical sheet of paper)
• this has been long requested by students - saves both money and paper
• it now works for Word, PDFs, and Mozilla & IE and is costed correctly
• works for both the black& white and colour printers
• students know how to select multipage printing

Acknowledgements
Thanks to Mark Leighton and Eugene Kostyukov for all their work installing the colour printer and implementing the multipage printing feature.