PDA Access to UTORcwn
If a user asks, their PDA (Personal Digital Assistant) can connect to our network, but the Information Commons does not support this function. (will not provide assistance over the phone, at the help desk, in a pamphlet or on their web page)
Users can setup their PDA to connect to the UTORcwn network (wired or wireless) if it has these things:
- Ethernet 802.11b with 128-bit WEP encryption support
- uses TCP/IP with DHCP configuration
- contains an HTTP 1.1 compliant web browser
The user must know this. We cannot look at it and determine this for them.
There are no staff here at Gerstein that know how to setup PDA's.
If the user does not know how to do it themself or whether their PDA meets the above requirements, their best option is to look for another student who has successfully done it.
You can help by giving them one of the laptop wireless handouts as they will need the "UTORwin" SSIS name and the "UToronto1home" encryption key.
This will be a growing issue since many medical students use PDAs (needed for when they do their rounds) and there are several PDA related projects going on in the Faculty of Medicine.
(updated by Jeff, April 7, 2006)
Update: we now have a flyer that gives a basic description of how to do this. It is kept at the column by the wireless handouts on the Information Desk.
Rita Vine may be able to help a user with this personally if needed.
Jeff, February 2008.
Messages and news about public equipment at Gerstein Science Information Centre.
Wednesday, September 29, 2004
Thursday, September 16, 2004
Login to network not working.
User has tried logging into our network and cannot. (wired, wireless, public PC)
Has tried on two different PC's, or twice on their laptop.
Is certain that they are entering the information correctly, and may even state that it worked recently at Robarts or elsewhere.
Information Commons has recently suggested that before sending them to their Help Desk we could get them to check their information at the UTORid web page. Either with our help at the desk, or by themselves...using the new user access button "UTORid Activation and Help" to get in.
Follow this path:
1. https://www.utorid.utoronto.ca/
2. Click on Activate
3. Enter your UTORid
4. Enter your UTORid password (not your Secret Activation Key)
5. Click on Validate (see below)
Enter your UTORid:
Enter your Secret Activation Key:
your UTORid and Secret Activation Key.
=============================================
This will fix a majority of the 'users credentials don't get into the system correctly' problems and allow the users to login almost immediately. Otherwise, it will give an indication of what the problem may be if it can't be fixed.
If the Validation form responds that the validation succeeded, then they should try to logon again. It should work (99.99% of the time) if they've confirmed the account is valid.
If the validation fails, then they need to come to the IC Help Desk for someone to determine what the problem really is.
Laptop User Blocked Because of Virus.
If one of our laptop network users has a virus on their laptop, the network will see it and prevent them from connecting to the network.
The alert they see states they have a virus, and cannot connect.
What they need to do is go to the Information Commons Help Desk and staff there will help them remove it.
Even if they fix the virus themselves, the user will still have to go to the Help Desk to be removed from the 'blocked' list.
Confirmation of a user having a virus is at this web page:
http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm
(click on the 'wireless' link for Gerstein laptop user problems)
The alert they see also shows their MAC address. They can take that MAC address and go to the above link which lists all blocked users in order of those addresses. Most show the virus that was seen by the network, which may help the user in removing the virus.
If one of our laptop network users has a virus on their laptop, the network will see it and prevent them from connecting to the network.
The alert they see states they have a virus, and cannot connect.
What they need to do is go to the Information Commons Help Desk and staff there will help them remove it.
Even if they fix the virus themselves, the user will still have to go to the Help Desk to be removed from the 'blocked' list.
Confirmation of a user having a virus is at this web page:
http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm
(click on the 'wireless' link for Gerstein laptop user problems)
The alert they see also shows their MAC address. They can take that MAC address and go to the above link which lists all blocked users in order of those addresses. Most show the virus that was seen by the network, which may help the user in removing the virus.
Monday, September 13, 2004
UTORid Password Reset - Students Only
Go to: http://www.utorid.utoronto.ca/
Look under the "Password Management" section and click on 'reset':
reset your forgotten password (students only)
This takes them to a page that asks them to enter their UTORid.
Then a series of questions will be asked so the user can be verified.
They are asked to enter a new password.
The new password will not be active until the next day.
This feature is tied into the ROSI database, so only students can use it.
Staff, faculty, and alumni will still need to go the Information Commons Help Desk.
Go to: http://www.utorid.utoronto.ca/
Look under the "Password Management" section and click on 'reset':
reset your forgotten password (students only)
This takes them to a page that asks them to enter their UTORid.
Then a series of questions will be asked so the user can be verified.
They are asked to enter a new password.
The new password will not be active until the next day.
This feature is tied into the ROSI database, so only students can use it.
Staff, faculty, and alumni will still need to go the Information Commons Help Desk.
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